SAVX by ROCA Technologies Inc.Last updated: July 22, 2026
You can permanently delete your SAVX account and all associated data at any time. This page explains exactly how to do it, what gets removed, and what we are legally required to keep. Deleting your account is permanent and cannot be undone.
1. Delete in the app (fastest)
If you can sign in to SAVX, the quickest way to delete your account is directly in the app:
Open the SAVX app and sign in.
Go to the Profile tab.
Tap Delete account.
Review the list of what will be removed, then type DELETE to confirm.
Tap Delete my account permanently.
Your account and associated data are removed from our servers immediately, and you are signed out. No further action is needed.
2. Delete by email
If you can no longer access the app, email privacy@getsavx.ca from the address on your SAVX account and ask us to delete it. To help us verify your identity, send the request from your registered email and include the display name or phone number on the account. We respond to and complete verified deletion requests within 30 days.
3. What gets deleted
Deleting your account immediately and permanently removes:
Your account and profile (email, phone number, display name, and login credentials).
All saved grocery lists and list items.
All recipe scan history.
Your health goals and allergy profile.
Your household member profiles.
Your onboarding and personalization preferences.
4. What we keep, and for how long
A small amount of data is retained only where the law requires it or where it no longer identifies you:
Legal and financial records (subscription receipts, dispute records) are kept as long as required by Canadian tax and financial regulations, typically up to 7 years.
Aggregate, anonymized analytics that can no longer be linked back to you may be retained for service improvement.
Everything else associated with your account is deleted within 30 days of your request.
Voice recordings are never stored — they are transcribed and discarded at the time of use.